.png)
SHIPPING AND DELIVERY POLICY – www.irodaataev.com
This policy sets out the shipping terms and estimated delivery times for orders placed through www.irodaataev.com (the “Website”), operated by the Iroda Ataev brand (the “Website Management” and/or the “Business”).
1. Delivery Areas
1.1. Deliveries are available throughout the State of Israel, subject to the service and accessibility areas of the courier company and/or Israel Post.
1.2. Delivery times to remote locations, areas with access restrictions, Eilat and the Arava may be longer in accordance with the carrier’s policy.
2. Delivery Options
Courier Delivery
The estimated delivery time is 3–5 business days, depending on the delivery area and the operations of the courier company.
Self-Collection
Orders may be collected only by prior arrangement.
3. Processing and Delivery Times
3.1. Orders are processed and packed within up to 5 business days after payment approval and receipt of the order in the system.
3.2. Business days are Sunday through Thursday and do not include Fridays, Saturdays, holiday eves, public holidays or official non-business days.
An order received after 4:00 PM may be treated as having been received on the next business day.
3.3. Actual delivery times also depend on the external shipping provider.
Delays may occur due to emergencies, security conditions, strikes, extreme weather, exceptional demand, access restrictions or other circumstances beyond the Business’s control.
In the event of a delay, we will make reasonable efforts to assist the customer and check the shipment status with the carrier.
4. Receipt and Inspection of the Shipment
4.1. Upon receiving the shipment, customers are encouraged to check the integrity of the packaging and contents.
4.2. If a product arrives damaged, the packaging is damaged or an item is missing from the order, please contact us as soon as possible and provide clear photographs of the packaging and product where relevant.
4.3. If the customer asks or authorizes the courier company to leave the parcel by the door, in a service cabinet, at another agreed location or without personal handover, responsibility for the parcel after it has been left at the requested location will be subject to the carrier’s terms and applicable law.
5. Incorrect Address or Undelivered Shipment
5.1. The customer is responsible for ensuring that the delivery address, telephone number and other information provided when placing the order are complete and accurate.
5.2. If a shipment is returned to the Business due to an incorrect or incomplete address, incorrect contact details, failure to answer the courier or failure to collect the shipment, the customer may be required to pay an additional shipping charge for reshipment, depending on the circumstances and applicable law.
6. International Shipping
The Website may offer shipping to various countries outside Israel.
International delivery times depend on the destination country, postal or courier services, customs, security checks and other factors beyond the Business’s control.
Customers are encouraged to choose tracked and insured shipping where available.
Import taxes, customs duties, local VAT or other charges in the destination country, where applicable, are the customer’s responsibility unless expressly stated otherwise when the order is placed.
In the event of loss, damage or a significant delay involving an international shipment, we will make reasonable efforts to assist with an investigation with the carrier.
7. Contact
For questions, inquiries or shipment tracking, please contact us:
Iroda Ataev